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Career History


IT Program, IT Portfolio, IT Project Manager: available for positions @ (HIDDEN)

January 01, 2013 - Current

Role Description

Seeking IT Project Manager, IT Portfolio Manager or IT Program Manager role in a healthcare, hospitality, transportation, personal care and services or non-profit company where I can help provide project management, strategic solution planning and effective team management to maximize company profits, market value, and employee performance.


Project Manager | IT Program, IT Portfolio, IT Project Management @ (HIDDEN)

June 01, 2011 - October 01, 2012

Role Description

Managed application development and provided support of Investor Reporting products for mortgage servicing organization.IMPLEMENTED REPORTING APPLICATION SAVING $30K MONTHLY • Managed team of 15 to develop reports and tools for FNMA compliance reporting. The initiative enabled company to transfer FNMA reporting to in house from third party, delivering average savings of $30K per month after transition. • Provided operational support of production reporting systems ensuring internal and external SLA’s were met on time at desired quality levels.• Utilized traditional SDLC methodology integrating Agile application development techniques.TRIPLED COMPANY REVENUE THROUGH BOARDING OF NEW LOAN PORTFOLIOS• Coordinated setup and boarding of 4 strategic new loan servicing deals the past year. These new portfolios tripled company’s mortgage servicing loan volume.REFORMED FNMA DELINQUENCY REPORTING COMPLIANCE• Led major FNMA delinquency reporting compliance initiative to enact sweeping reform of business rules and reporting hierarchy.IMPLEMENTED ROI-BASED PROJECT PRIORITIZATION STATUS REPORTING • Revamped project reporting media to produce ROI-value focused status information across the project portfolio.MANAGED TOP PERFORMING TEAMS• Initiated program to streamline internal support processes and tools. Identified support strengths and weaknesses and built support matrix to plug gaps.• Implemented cross training program to build team strength in business and technology competencies.• Mentored business analysts, developers and project leads / managers in best practice and decision-making.PARTICIPATED IN EXECUTIVE PMO PLANNING TEAM• Participated in the development of enterprise PMO based on industry best practice.• Contributions included streamlining project practices through process improvement while building scalable methodology.

Project Manager | IT Program, IT Portfolio, IT Project Management @ (HIDDEN)

March 01, 2011 - June 01, 2011

Role Description

Managed non-profit organization’s annual fund raising campaign. The campaign was delivered across direct mail, e-communication, web and mobile channels using traditional and social marketing strategies. Led other related initiatives during the engagement:• Coordinated related project activities to increase visitor interaction during a fund raising campaign with the goal of increasing online donations. Integrated changes to artwork and messaging with the annual fund raising campaign.• Developed repeatable fund raising campaign process, timeline and campaign products for future campaigns.• Led project to enhance user notifications to increase author engagement, social activity and site traffic.• Developed project charter and schedule of project activities to develop an executive prospecting program.


Project Manager | IT Program, IT Portfolio, IT Project Management @ (HIDDEN)

September 01, 2010 - March 01, 2011

Role Description

Managed process improvement effort to optimize Operational handheld device service and delivery and enable cost efficiency. Net effect of new cost model reduced operating management costs by 26%.• Led efforts to define and implement the Operational Process changes to support the initiative, including contractual changes with the four major mobile technology providers. Coordinated necessary changes across the business including IT, Field Services, CFO's from all major divisions. • Worked with business units to develop a scaled deployment strategy. • Developed cost modeling tool to assist the business units with estimation efforts.• Coordinated pilot with the business units, IT teams and mobile providers. • Managed schedule, risks and reporting. All milestones achieved on time and to defined success criteria.


Project Manager | IT Program, IT Portfolio, IT Project Management @ (HIDDEN)

November 01, 2008 - December 01, 2009

Role Description

Managed software implementation projects and assist PMO with process development and training.• Managed Lawson ERP system upgrade from 7.2 to 9.0 including reengineering of 200+ software customizations. Project team 45+ across US, UK and Canada. Successfully completed project with no disruption to business operations. Drove business process development, Lawson customizations development, test plan creation and execution.Utilized agile development techniques including team collaboration on requirements and frequent inspection of deliverables.• Coordinated release deployment of changes to 3 of client's commercial software products. Created and tracked detailed schedules for beta testing, operational readiness and launch. Created and drove marketing and support collateral production. Led efforts to define product success criteria and appropriate actions. Utilized internal and external customer communication plan for all releases.• Developed project management methodology processes & templates for use by customer’s newly developed PMO. Mentored project management team in using PMI best practices when delivering projects.


Senior Project Manager | IT Program, IT Portfolio, IT Project Management @ (HIDDEN)

August 01, 2005 - November 01, 2008

Role Description

Managed business and IT (infrastructure and application development) projects for company's Lawson, Kronos, web and collocation managed clients. Client projects include: Vera Wang, Siemens, MIT, Minnesota Wild, Doris Duke, LifeTouch, BMW, Frost & Sullivan and Blake Equipment.• Improved business' ability to estimate resource hours for new projects as well as prioritize, monitor and gauge project progress against business objectives and high-value ROI efforts.• Collaborated with senior management and sales teams on project development and client pre-sales meetings.• Planned and coordinated a company-wide project management process audit against PMI best practices, including preparation and execution of an action plan to align company project processes with industry best practice. Led implementation of action plan and created all project management methodology framework processes and templates. Measured process efficiency and business adaptation.• Coordinated client Lawson ERP, Kronos and custom Windows/web environment provisioning activities. Developed a consistent and achievable process and timeline for provisioning Lawson systems, improving delivery rate by 30%.• Managed on site and remotely located project teams in US, Canada, Europe and Asia. Utilized traditional SDLC and agile methodologies and techniques. Mentored other project managers.


Project Manager | IT Program, IT Portfolio, IT Project Management @ (HIDDEN)

July 01, 2001 - June 01, 2005

Role Description

Drove high-quality completion of software development and implementation projects throughout Europe and North America. Client projects include: HSBC, Citibank, RBS, British Telecom (BT), Allianz, Capital One, Barclays, T-Mobile, LogicaCMG (now CGI IT UK).NEW / ENHANCED PRODUCT LINES• Led implementation of multinational product releases. All projects were successfully launched as established by project and sponsor(s) entry and and exit criteria.Results: Risk mitigation strategies produced substantial savings in vendor and human resource costs through effective success criteria planning and exit strategies.CUSTOM SOFTWARE DEVELOPMENT• Managed all phases of the software development life cycle (SDLC) for dozens of custom solutions.Results: Delivered custom billing and collection software solutions improving revenues by 25%.THIRD PARTY SOFTWARE IMPLEMENTATIONS• Guided teams in the acquisition, configuration and rollout of third party software solutions. Coordinated contract negotiations, preparation of service level agreements, and procurement of software, hardware and licenses.Results: Improved business adoption of new software package by addressing operational readiness needs including pilot testing, organizational policy changes and user and support training.SYSTEM INTEGRATION / MIGRATIONS• Managed large-scale initiatives involving the transition of programs, data transmissions and operational support to new platforms and the merger of disparate systems and human resources from acquired client companies.Results: Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and meeting defined acceptance criteria.


Project Manager @ (HIDDEN)

February 01, 2000 - October 01, 2000

Role Description

Managed projects across the organization to enhance and maintain major internet job recruitment site.• Made several substantive contributions to project management processes and strategy during formation of company’s PMO, leading to higher level involvement with key business units.• Led project to develop questionnaire and other web site usability changes to make the job portal more interactive and useful for employers and candidates. Project efforts improved usability efficiencies by 30% and utilization by 35%.• Led project to develop new business services to assist both the employer and candidate by adding virtual assistants throughout the portal. Results measured included improved efficiencies in resume preparation (25%), user profile creation and modification (20%), and employer job creation and maintenance (35%).


IT Consultant - State of Georgia @ (HIDDEN)

June 01, 1999 - December 01, 1999

Role Description

Coordinated the integration of change management software package as part of the State of Georgia’s Year 2000 initiatives.• Executed and monitored project planning phases to reflect each government sector’s unique conversion requirements including cost constraints, schedules, risk management considerations and training requirements; • Supplied innovative business solutions for the integration of a Call Center software package, providing technical support (database mining / conversion / warehousing,) client mentoring services and vendor management.

IT Consultant @ (HIDDEN)

January 01, 1999 - May 01, 1999

Role Description

Provided Business Process Reengineering management consulting services for conversion of client’s mainframe programs and file formats to client-server or two-tier model.• Mentored client in conversation of legacy file formats to database systems technology; • Devised program specifications utilizing thorough business process analysis incorporating time constraints and risk assessments; • Created program design specifications and developed supporting code and database structures where needed


Project Manager / Development Manager @ (HIDDEN)

March 01, 1993 - October 01, 1998

Role Description

Managed credit card authorizations system development and maintenance for major US credit card issuer representing 40% of company revenue.• Managed staff, controlled costs, allocated project assignments, acquired equipment assets. • Worked with client to establish project business requirements, scope, milestones and deliverables. Established software development processes and quality control standards. • Established and maintained internal audit procedures to meet federal regulatory requirements, maximizing client benefit by integrating system integrity assurances and software enhancements. Integrated all project activities with ongoing business initiatives and organizational processes. • Supervised projects and employees with an eye on maintaining balance, while boosting productivity and ensuring client needs; evangelized the role of each individual in delivering product and service excellence.• Recognized for numerous role and project-based accomplishments and added value incentive programs, results of which were adopted by colleagues and assimilated into other departments.• Improved relationship with key customer by developing new service protocols for under-performing IT application. Provided superior customer service by ensuring timely and quality support initiatives, establishing client trust and creating productive client and vendor relationships.• Awarded recognition by Visa and Master Card Associations as provider of premier real-time Authorization transaction services and solutions by proposing and implementing logistic strategies to maximize revenue while minimizing risk. • Introduced and advocated wide ranging business change: created new approach to project management based on an interactive and iterative development model (adaptive model, now agile), transforming key aspects of the existing corporate culture and cascading a profit-led, customer focused attitude to all levels including development and production operations.


Senior Systems Analyst @ (HIDDEN)

March 01, 1982 - November 01, 1992

Role Description

Provided production support of IT infrastructure and related software (TPF, VM and MVS).Supervised and performed end-to-end implementation of real-time operating system technology directives. Analyzed business processes, conducted feasibility studies, prepared cost estimates, assessed software / hardware needs, analyzed real-time system performance and implemented appropriate tuning measures, managed database systems, and performed programming and debugging functions. Automated production processes to achieve maximum system operations and process management, increasing efficiency of Operations and Call Center functions. Re-engineered system utilities to enable 24x7 data availability.

Education History

Awards & Certificates

  • PMP

  • APMP