Hello, I'm D*****

Hands on leader with a proven record of building high performing cyber security consulting, pre-sales solution design and post sales delivery teams in the global outsourcing arena for managed network, voice, cloud and cyber security services. Skilled in building and leading cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Experienced with delivering complex programs for global recognized brands.


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Skill Index

I am skilled in...

Pre-sales
196
Program Management
192
Stakeholder Management
86
solution design
79
Service Design
83
Executive Leadership
79
Solution & Product Management
83
Team Management
64
Leader
40
presales/sales
25

Industry Density

Top 5 Industry Experience, Expressed in Percentages

Computer/IT Services

79%

Telecommunications

21%

Career History

2015

Regional Program Manager, BT Cyber @ (HIDDEN)

April 01, 2015 - November 01, 2016

Role Description

Senior leader for BT Global Services Cyber Security Consulting and Professional Services for the Americas (North and South America); executing with a mix of first and second level line organizations to assess and execute against NIST and CIS top 20 standards, ethical hacking, product full lifecycle and professional design and delivery. Drove multiple programs that grew solution pipeline and increased team utilization. Led proposal design, development and engagement for new managed services. Owned and lead team efforts to increase wallet share within existing accounts for consulting and managed solutions. Delivered solutions to gold accounts to exceed customer satisfaction and increase revenue. Drove end to end programs to launch new services with strategic partners. Achievements: Efforts contributed to the security solution sales increase in year one of 49% ($18m - $35m). Efforts led to an improvement of gross margin on services from 20% to 54% and resource utilization from 60% to 85%.

Responsibilities:

  • communications and IT services to multinational companies worldwide, with operations in 180
    countries.

    Senior leader for BT Global Services Cyber Security Consulting and Professional Services for the
    Americas (North and South America). Organization consisted of first and second level line managers
    for approximately 30 FTE, performing assessments against NIST and CIS top 20 standards, ethical
    hacking and professional services delivery. Drove programs aligned with field sales to increase
    sales pipeline and consultant utilization. Led proposal development and client engagement for new
    consulting and managed services. Led team efforts to increase wallet share within existing accounts
    for cyber consulting and managed security services. Placed CSM's in gold accounts in drive customer
    satisfaction and increased revenue. Drove programs to launch new services with strategic partners.
    Achievements:
    * Efforts contributed to security sales increase in year one of 49% ($18m - $35m).
    * Efforts led to an improvement of gross margin on services from 20% to 54% and resource
    utilization from 60% to 85%.

Skill Strengths (Breakdown in Percentages)

  • Leader (40%)

  • presales/sales (25%)

  • PartnerManagement (10%)

  • Solution Assurance (10%)

  • Growth Strategy (10%)

  • Stakeholder Management (5%)

2011

Head of Customer Architecture @ (HIDDEN)

March 01, 2011 - April 01, 2015

Role Description

Senior leader responsible for strategic sales and contract delivery solution design teams within BT Global Services Portfolio and Solution Design (P&SD) division for North and South America. Mentored and developed Solution Architects, Network and Voice Design Engineers, and Service Designers into a high-performing new business customer solution organization. Organization consisted of first and second level line managers for approximately 60 FTE. Ensured consistency of performance management standards across the organization. Achievements: Organization delivered over $600m in new and repeat business for BT Global Services. Organized weekly sales pipeline reviews, new business opportunity qualification, and final solution end-to-end governance.

Responsibilities:

  • Senior leader responsible for strategic sales and contract delivery Solution Design teams within BT
    Global Services Portfolio and Solution Design (P&SD) division for North and South America. Mentored
    and developed teams of Solution Architects, Network and Voice Design Engineers, and Service
    Designers into a high-performing new business customer solution organization. Organization consisted
    of first and second level line managers for approximately 60 FTE. Ensured consistency of performance
    management standards across the organization.
    Achievements:
    * Organization delivered over $600m in new and repeat business for BT Global Services.
    * Organized weekly sales pipeline reviews, new business opportunity qualification, and final
    solution end-to-end governance.

Skill Strengths (Breakdown in Percentages)

  • Executive Leadership (30%)

  • solution design (30%)

  • Pre-sales (30%)

  • Stakeholder Management (10%)

2008

Lead Service Designer @ (HIDDEN)

August 01, 2008 - March 01, 2011

Role Description

BT Global Services is a division of United Kingdom telecommunications company BT Group that provides communications and IT services to multinational companies worldwide, with operations in 180 countries.

Responsibilities:

  • Developed Service Management operational solutions for new business opportunities in the global
    outsourcing and managed services arena. Planned and directed the construction of service
    assurance/service delivery solutions to meet technical and customer requirements. Collaborated with
    3rd party vendors and partners to define operating models, processes, and costs associated with
    delivering required services within allowable cost parameters.

Skill Strengths (Breakdown in Percentages)

  • Service Design (50%)

  • Pre-sales (50%)

2007

Consultant, Program Manager/GM St. @ (HIDDEN)

April 01, 2007 - August 01, 2008

Role Description

AT&T is the largest telecommunications and network services provider in the United States.

Responsibilities:

  • Led the deployment of AT&T's Metro Wi-Fi network in downtown St. Louis, MO. Managed a delivery
    budget of $1.5M. Served as the St. Louis Metro Wi-Fi General Manager and worked as the single point
    of contact for client communications and service delivery, including the Mayor of St. Louis and the
    St. Louis Police Department.
    Defined the operational Service Delivery/Service Assurance support model for the Metro Wi-Fi
    services. Program managed the deployment, testing and turn-up of services upon completion of network
    infrastructure and back-end authentication services.
    Achievements:
    * Delivered program on time, within defined budget as contractually required.
    * Delivered estimated $4m in new revenue upon successful turn-up of services

Skill Strengths (Breakdown in Percentages)

  • service delivery (35%)

  • Program Management (35%)

  • Stakeholder Management (20%)

  • Vendor Management (10%)

2003

Senior Program Manager @ (HIDDEN)

November 01, 2003 - March 01, 2007

Role Description

T-Mobile USA is the 4th largest mobility provider in the United states delivering mobile solution to both consumers and business.

Responsibilities:

  • Program management of all T-Mobile USA Hotspot global Wi-Fi roaming initiatives. Led
    cross-functional teams that implemented 20 Wi-Fi roaming partners on a common Radius AAA platform
    with a third-party aggregator, increasing T-Mobile USA's Wi-Fi global footprint.
    Achievements:
    * Global roaming implementations accounted for an additional $150K per month in T-Mobile USA retail
    revenue and $100K per month in wholesale revenue.
    * Nominated for highest T-Mobile USA employee award in two times in 2005 and one time in 2006 for
    Program Management efforts on Wi-Fi roaming initiatives.

Skill Strengths (Breakdown in Percentages)

  • Program Management (60%)

  • Team Management (30%)

  • Stakeholder Management (10%)

2001

Senior Product Manager @ (HIDDEN)

February 01, 2001 - September 01, 2003

Role Description

AT&T is the largest telecommunications and network services provider in the United States.

Responsibilities:

  • Defined, developed, and delivered new standard Managed LAN and Managed Wireless LAN service
    offerings based off of existing custom service offerings. Led teams comprised of engineering,
    operations, AT&T Labs and sales personnel to deliver a repeatable service offering to the
    marketplace based on an existing customized product offering.
    Achievements:
    * Exceeded revenue in 2003 by delivering $5m in product revenue through client presentations and
    solution development for add-on and new business engagements.
    * Delivered first managed LAN client and total contract value of $3.2m.
    * Honored with company recognition from Directorate VP for enterprise 802.11 product launch.

Skill Strengths (Breakdown in Percentages)

  • Solution & Product Management (50%)

  • Pre-sales (20%)

  • Program Management (20%)

  • Stakeholder Management (10%)

Education History

Awards & Certificates

Data Not Available