Hello, I'm S*****

1 year COTS ITSM support. 15 years business process modeling. 15 years of success as an IT Liaison/ Business Analyst in a Fortune 500 manufacturing environment, 2 years as a government Business Analyst and an overall 25 years working experience in IT, Change Management, QA, e-Commerce development and Training. Expertise includes requirements gathering for merging new acquisition technology with legacy/ERP systems and data warehousing. 1+ years Quickbase Administrator, programmer and reports.


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Skill Density

I am skilled in...

Analysis / Documentation
54%
Program/Debug/Install
34%
COTS - ITSM FrontRange
8%
Business Analysis
2%
SQL
1%
No Data
1%
Testing
0%
Documentation
0%

Industry Density

Top 5 Industry Experience, Expressed in Percentages

Manufacturing - Other

82%

Military

18%

Career History

Current

Software Engineer/Analyst @ (HIDDEN)

September 11, 2013 - Current

Role Description

IT Systems Support and Critical Systems support for government contract company.

Responsibilities:


  • Support, design and analysis for COTS product, ITMS FrontRange helpdesk software.
    Supporting Helpdesk agents with updates and business requests. Research, design, develop, and modify enterprise-wide systems and applications software.
    Involved in planning of system and development deployment as well as responsible for meeting software compliance standards.
    Evaluate interfaces between hardware and software, operational requirements, and characteristics of overall system. Document testing and maintenance of system corrections.

Skill Strengths (Breakdown in Percentages)

  • COTS - ITSM FrontRange (70%)

  • Analysis / Documentation (10%)

  • SQL (10%)

  • Testing (1%)

Project Description

Contract position ending 9/26/2014

2010

Analyst @ (HIDDEN)

September 13, 2010 - June 11, 2011

Role Description

General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 28,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.

Responsibilities:


  • Liaison between Federal government user clientele and GSA Systems Maintenance Branch, Fort Worth Regions 7, 6 and Washington DC. General duties ranged from e-Commerce analysis to analyzing data fields
    Further duties included requirements gathering; analyzing multiple financial data sources to find solutions to users’ requests or to resolve problems;
    Troubleshooting specific issues, like erroneous data displaying in an application or report; documenting and modeling never-before-documented processes or legacy systems and cross referencing data map
    Risk and feasibility analyses were also conducted. Performed in-depth analysis of workflow and data collection following the data validation procedures.

Skill Strengths (Breakdown in Percentages)

  • Business Analysis (80%)

  • Documentation (10%)

  • Testing (1%)

Project Description

Liaison between Federal government user clientele and GSA Systems Maintenance Branch, Fort Worth Regions 7, 6 and Washington DC. Project to update and modify 16 applications.

1982

Sr. Analyst @ (HIDDEN)

September 21, 1982 - July 20, 2007

Role Description

Trinity Industries, Inc. is a diversified industrial company that owns market-leading businesses which provide products and services to the energy, transportation, chemical, and construction sectors. Trinity reports its financial results in five principal business segments: the Rail Group, the Railcar Leasing and Management Services Group, the Inland Barge Group, the Construction Products Group and the Energy Equipment Group.

Responsibilities:


  • Served as technical subject matter expert (SME), liaison between upper management, IT and new plant acquisitions.
    Implemented labor/payroll systems and analyzed data for integration into ERP and data warehousing. Served as analyst and gatekeeper for e-Commerce, Trin.net. .
    Performed in-depth analysis of workflow and data collection following the data validation procedures.

Skill Strengths (Breakdown in Percentages)

  • Analysis / Documentation (60%)

  • Program/Debug/Install (40%)

Education History

Awards & Certificates

Data Not Available