Over 14 years of solid technical support experience including over three years of experience working for Citrix Systems as a lead technical engineer.
A proven team-player with strong communication skills.
Expert in Citrix technologies such as XenDesktop, XenApp, Provisioning Services, and EdgeSight, with multiple Citrix Certified Administrator certifications in these products. A self-starter with a positive and proactive attitude, eager to solve any technical problem.
Solid experience with Microsoft-related technologies such as Windows Server 2003 and 2008 R2 Active Directory, DNS, DHCP, Microsoft Office.
Experience with virtualization technologies including XenServer and VMWare ESX. Strong working knowledge of Windows Server 2003 and 2008 and all Windows desktop OSes.
Citrix Provisioning Services
Job Posted: Wednesday, August 06, 2014
Expires On: Wednesday, March 04, 2015
Job Type: Permanent
My ideal job would be as an administrator, supporting a Citrix XenDesktop environment with Provisioning Services on top of either VMware or XenServer.
Lead Frontline Technical Support Engineer @ (HIDDEN)
• Top contributor to the technical support knowledge base. • Subject Matter Expert in XenDesktop• Provide technical assistance to customers on Citrix products via phone, email or remote access, perform advanced problem analysis and isolate problems of a complex level of difficulty. • Provide technical issue escalation recommendations as needed using appropriate methodology. • Promote a team environment by assisting co-workers whenever necessary to enhance the professional development of everyone within the organization. • Take ownership of hot and political cases when necessary. • CCA certified in XenDesktop and XenApp