A*****

A*****

 

Help Desk 1-2

 

  • Permanent
  • USA Work Ready
  • Microsoft Office Suite

  • MS Office Suite 2007

  • Gmp

  • Technical Problem Solving

  • windows 2003/2008

  • MS VISIO

  • Analysis / Documentation

  • Enterprise Administration

  • Voip

  • Win7/8

  • 3rd party System Integration

  • MS Outlook

  • Installation

  • Active Directory

  • Remote Management

  • Exchange Server

  • Enterprise Application

  • Network Operations

  • SMP

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  • Job Posted: Tuesday, March 17, 2015

  • Expires On: Thursday, July 10, 2014

  • Job Type: Permanent

  • Desired Salary: $45000/yr

  • Work Authorization: Citizen

Maintenance and upgrades to existing software and hardware• Installation, configuration and customization of new software and hardware • Problem determination-support and problem resolution for desktop communication and configuration issues. • Provide assistance to end-users in utilizing advanced software features • Planning, coordinating and scheduling of events with all involved • Highly motivated self-starter who takes initiative with minimal supervision • Provide training and knowledge transfer as required • Follow established procedures for software and hardware installations • Able and willing to work with vendor support services. • Able to and willing to document problem resolutions and implemented technical solutions. • Excellent telephone and verbal communication skills . • Written communications to concisely document and convey: a) Problem symptoms, causes and resolutions b) Requirements and analysis of end-user needs and possible solutions. c) Technical procedures, logs, guidelines and instructions. • Ability to coordinate technical resources, both internal and external, to resolve user problems. • Experience with using Helpdesk software to communicate solutions to issues and convey troubleshooting steps for future consideration • Capable of managing time to be most productive; meeting commitments and deadlines. • Technical knowledge of personal computer hardware and software. • Ability to adapt and contribute as a team member in an ever-changing environment. • Ability to work on feet, lift and carry 50 pounds or more.
• Familiar with the Windows-2000/Vista/Windows7 environment plus VDI tools
•Able to understand, configure and utilize advanced features of Microsoft Word, Excel, Office 2010, Access and Outlook versions 2000, XP and 2007.
• Network experience, especially with Windows 2000/Vista and Windows 7 from a client configuration and administration stand-point.
• Ability to troubleshoot and repair hardware such as Dell Workstations and Laptops, HP Printers, and connect network cables as needed; *certifications are not vendor specific
• Prefer 4-5 years Technical Support experience; experience with standard hardware and software systems
• Associate’s degree + professional training and/or experience. Technical training in skills applicable to job duties.
• Network+ and A+ certifications







  • Chicago, IL

Technical Support @ (HIDDEN)

5/1/2011 - Current

Role Description

LAN technical support. Deployments; maintenance; break/fix

 

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