Helpdesk Manager


  • Permanent
  • USA Work Ready
  • Six Sigma Green Belt

  • ITIL Process

  • Job Posted: Tuesday, March 17, 2015

  • Expires On: Saturday, August 02, 2014

  • Job Type: Permanent

  • Desired Salary: $95000.00/yr

  • Work Authorization: Citizen

About me:

I'm a skilled professional offering 15 years of experience in the information technology industry. I have proven ability to work independently, plan, prioritize work and meet all deadlines on time. With my ability to handle multiple assignments, with varying urgency and priority levels, I make the best use of my time. I pride myself in being well organized, efficient, a quick learner, and self-motivated. I'm experienced with Microsoft Office tools including PowerPoint, Excel, Word, Outlook, a verity of call center management tools and ticketing systems. Some of the areas of my expertise are in: Service Desk Management, Training, ITIL v3 Foundation methodology, Continuous Process improvement, Motivation, Six Sigma projects, and Incident/Crisis Management. I'm reliable, consistent, surprisingly pleasant, honest, subtle, modest, and adventurous. 

My Ideal position: 

• Building performance groups
• Service level management
• Customer expectation management
• Ticket/ Incident trend analysis, reporting and developing/changing service management strategy
• Metrics and reporting
• Recruitment and on-boarding of new resources
• Attrition management
• Resource performance management
• Service performance management
• Meet and exceed end user experience through continuous service improvement
  • Houston, TX